FAQs

HOW DO I PLACE MY ORDER?
Choose your preferred charm style on the product page, click the “Add To Cart” button, and follow the easy steps to complete your purchase.
We’ll prepare your order and notify you once it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to appear in the shipping carrier’s system. If your tracking number is still not working after a few days, please contact the shipping carrier or reach out to us for assistance.

I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 10 business days (domestic) or 20 business days (international), please contact us for support.

PAYMENT

What types of payments do you accept?
We accept Visa, Mastercard, and PayPal.

When will my card be charged?
Your card will be charged immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information. Your credit card details are encrypted during transmission using secure socket layer (SSL) technology, widely used for processing payments online. Your credit card information is used only to complete the transaction and is not stored afterward.

For any other inquiries, feel free to reach out to us. We’re here to help!