Cancellation Policy

Order Cancellation

At Muokaes Store, we recognize that plans can change, and you might need to cancel an order. Our cancellation policy aims to be flexible while ensuring prompt order processing.

How to Cancel an Order

To cancel an order, contact us as soon as possible. Cancellations are only possible if the order has not been processed and shipped.

Cancellation Requests

Please send cancellation requests to our customer service team at:

Include your order number and the reason for cancellation in your email.

Cancellation Timeframe

If you cancel within 24 hours of placing your order, we will cancel it and provide a full refund.

Custom Orders

Custom-made products cannot be canceled once production has started. Please verify all details before finalizing a custom order.

Refunds for Canceled Orders

Refunds for canceled orders are processed within 7-10 business days to the original payment method.

Contact Us

For any questions about our cancellation policy, reach out to us at:

  • Email: [email protected]
  • Address: 1815 Ygnacio Valley Rd Ste. D, Walnut Creek, CA 94598, USA

Thank you for choosing Muokaes Store. We value your business and are here to help with any concerns.